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Wednesday, 21 December 2022 09:49

GlobalData predicts telcos will offer discounts and rewards to customers using digital e-care and sales tools

Most telcos have tended to save their best smartphone or service discounts and incentives for new customers but that is set to change as telcos will now instead offer best discounts and rewards to existing customers that use digital e-care and sales tools that do not need a human agent support, according to a GlobalData prediction.

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